Frequently Asked Questions
Everything you need to know about your Shiels shopping experience.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-7 business days, and express shipping which arrives within 1-3 business days depending on your location.
What is your return policy for jewelry and accessories?
We offer a 30-day return policy for most items. Products must be in original condition, unworn, and with all original packaging and tags attached.
Do you offer any warranty on your products?
Yes, all Shiels products come with a 12-month manufacturer warranty covering defects in materials and craftsmanship from the date of purchase.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order once it has been placed?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery progress.
Are your materials ethically sourced?
At Shiels, we are committed to sustainability. We work closely with our suppliers to ensure all gemstones, metals, and fabrics meet high ethical and environmental standards.