Returns & Exchanges

At Shiels, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for most items in their original condition. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for every customer.

Return Process

• 1.
  Initiate Your Return

  Log into your Shiels account and navigate to the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

• 2.
  Package Your Items

  Carefully place the jewelry or timepiece in its original packaging, ensuring all certificates of authenticity and tags are included to qualify for a full refund.

• 3.
  Ship to Shiels

  Attach the provided prepaid shipping label to your package and drop it off at any authorized postal service location, keeping your tracking receipt for reference.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the condition of your return, we will process your refund or exchange within 5-7 business days to your original payment method.